Privacy Policy

1. Introduction

Eureka Interiors ("Eureka Interiors", "we", "us", or "our"), located at Sun Universe, Navale Bridge, Off Pune Bangalore Bypass, Pune 411041, Maharashtra, India, is committed to protecting the privacy and personal data of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and communications.

By using our website or engaging our services, you consent to the practices described in this policy. This policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

2. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

• Full name, email address, phone number, and city when you submit a consultation request, estimate form, or contact form
• Property details such as type (apartment, villa, office), BHK configuration, carpet area, and locality
• Budget range and project scope preferences
• Any files, images, or messages you share with us during project discussions

b. Information Collected Automatically

• Device information (browser type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages viewed, time spent on pages, referral source, and navigation patterns
• Cookies and similar tracking technologies (see Section 7)

c. Information from Third Parties

• Social media profiles if you interact with us via Instagram, Facebook, YouTube, or WhatsApp
• Analytics data from services like Google Analytics and Vercel Analytics

3. How We Use Your Information

We use the collected information to:

• Respond to your consultation and estimate requests
• Provide interior design services, including site visits, design proposals, material selection, and project execution
• Communicate with you about your project status, updates, and follow-ups via phone, email, or WhatsApp
• Send occasional updates about our services, new projects, offers, and design tips (with your consent)
• Improve our website experience, design process, and customer service through analytics
• Comply with legal obligations and resolve disputes

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Service Partners: Contractors, carpenters, electricians, material suppliers, and other professionals involved in executing your project, only to the extent necessary to complete the work
• Technology Providers: Hosting (Vercel), analytics (Google Analytics, Vercel Analytics), and communication platforms (WhatsApp Business) that help us operate the website and manage client communications
• Legal Requirements: When required by law, regulation, legal process, or government request

5. Data Storage and Security

Your data is stored on secure servers provided by our hosting and technology partners. We implement reasonable security measures including encryption in transit (HTTPS/TLS), access controls, and regular security reviews to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, typically for the duration of your project plus 5 years for warranty and legal record-keeping purposes. Consultation form data from non-clients is retained for up to 12 months and then deleted. You may request early deletion at any time (see Section 8).

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and enhance your browsing experience
• Analyse website traffic and user behaviour
• Measure the effectiveness of our marketing efforts

You can control cookies through your browser settings. Disabling cookies may affect certain features of the website. We use Vercel Analytics, which collects anonymised usage data and does not use cookies for tracking.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the right to:

• Access: Request a summary of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Erasure: Request deletion of your personal data, subject to legal retention requirements
• Withdraw Consent: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails
• Grievance Redressal: Lodge a complaint with our Grievance Officer or the Data Protection Board of India

9. Third-Party Links

Our website may contain links to third-party websites such as Instagram, YouTube, Facebook, and WhatsApp. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes your acceptance of the revised policy.

12. Contact Us / Grievance Officer

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us: